Privacy Policy

Scottish Energy Efficiency ("we", "us", "our") operates airsourceheatpumpsscotland.com and related domains. Registered office: Scottish Energy Efficiency, Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY Trading address: Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY Contact details: • Email: info@scottishenergyefficiency.co.uk • Phone: 0141 230 0198 • WhatsApp: 07777 513366 We are the data controller for personal data collected through this website.

We collect the following categories of personal data: Contact enquiry data: Name, email address, phone number, postcode, property type, and current heating system — collected when you submit our contact or callback form. Calculator usage data: Property details you enter into our calculators (property type, heating costs, insulation quality). This is not linked to your identity unless you submit a contact form. Technical data: IP address, browser type, device type, pages visited, time on site — collected automatically via cookies and analytics tools. Communication data: Records of any correspondence you send us via email, phone, or WhatsApp.

We use your personal data for the following purposes: • To respond to your enquiries and provide information about air source heat pumps • To arrange a free property assessment if requested • To connect you with MCS-certified installation partners in your area • To send you relevant information about grants and funding (with your consent) • To improve our website and user experience • To comply with legal obligations Legal basis for processing: Contract performance (responding to enquiries), legitimate interests (improving our service), and consent (marketing communications).

We may share your data with: • MCS-certified installation partners in Scotland who will conduct your property assessment and provide quotes • Government grant administrators where you have requested assistance with applications • Supabase (our database provider) for secure data storage • Analytics providers (Google Analytics) to help us understand website usage We never sell your personal data to third parties. All our partners are contractually required to protect your data in accordance with UK GDPR.

We retain your personal data for the following periods: • Contact enquiry data: 3 years from last contact • Calculator usage data: 12 months (anonymised after 30 days) • Technical/analytics data: 14 months (as per Google Analytics default) After these periods, data is securely deleted or anonymised.

You have the following rights regarding your personal data: • Right to access: Request a copy of all personal data we hold about you • Right to rectification: Request correction of inaccurate data • Right to erasure: Request deletion of your data ("right to be forgotten") • Right to restrict processing: Request we limit how we use your data • Right to data portability: Receive your data in a machine-readable format • Right to object: Object to processing based on legitimate interests • Right to withdraw consent: Withdraw marketing consent at any time To exercise any of these rights, contact us at info@scottishenergyefficiency.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Data protection fee: we pay the ICO data protection fee as required. Current fee tiers are £52, £78, or £3,763 (less £5 for direct debit). The maximum penalty for non-payment is £4,350.

We use cookies to improve your experience. See our Cookie Policy for full details. You can manage cookie preferences at any time using the consent tool on our website.

We implement appropriate technical and organisational measures to protect your personal data, including: • SSL/TLS encryption for all data transmission • Secure database storage via Supabase • Access controls limiting who can view personal data • Regular security reviews However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites including government grant portals, installer directories, and energy advice services. We are not responsible for the privacy practices of these sites and recommend you review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.